VFS Global Company Profile
VFS Global is the world’s leading outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, identity and citizen services for its client governments, enabling them to focus entirely on the critical task of assessment.
VFS Global is headquartered in Dubai, UAE, and has been, since inception, a wholly-owned subsidiary of the Kuoni Travel Holding AG, headquartered in Zurich, Switzerland, a portfolio company of private equity company EQT. To reflect the success and importance of VFS Global, Kuoni Travel Holding has merged its activities into VFS Global Investments Ltd in June 2018.
Kuoni was founded in 1906. The Swiss-based Kuoni and Hugentobler Foundation was established in 1957 and still has a stake today in VFS Global. EQT is a leading global investment firm headquartered in Stockholm, Sweden. EQT funds have invested in portfolio companies in Europe, Asia and North America with the current portfolio companies generating total sales of approximately EUR 19 billion and employing approximately 110,000 people.
With 2,709 Application Centres and operations in 139 countries across five continents, VFS Global serves the interests of 60 client governments (as per 31 July 2018). The company has successfully processed over 178 million applications since its inception in 2001, and over 68 million biometric enrolments since 2007. VFS Global Information Services support the operations globally via 40 contact centres, providing relevant information in more than 50 languages and about 1,500 websites maintained.
The company offers differentiated services and solutions to its client governments. Visa application processing and consular support services offer diplomatic missions an integrated process from submission to delivery. These services include operations, information and financial solutions for an end-to-end process, depending on specific consular requirements.
Drawing from its expertise and knowledge within the visa services domain, VFS Global also delivers a dependable and technologically supported framework for local and state governments globally through its portfolio of Citizen Services, aimed at enhancing customer experience in public services with an automated and seamless process. The organisation’s Identity-based solutions seek to provide efficient, secure and innovative biometrics-enabled services in a variety of application areas such as Border Control Management, National ID programmes, Trusted Traveller Programmes, and Foreigner Registration services.
VFS Global offices and operations across the world are certified with ISO 9001:2008 for Quality Management System, ISO 27001:2013 for Information Security Management System, ISO 14001:2004 for Environmental Management System, ISO/IEC/IEEE 23026:2015 for Engineering and management of websites for systems, software and services information, and Occupational Health and Safety Assessment Series (OHSAS) 18001:2007. The company is also appraised at People Capability Maturity Model (PCMM) Level 3, by the CMMI Institute, Carnegie Mellon University.